Greeter: MLK Library VITA Site

General Job Function:  The Greeter/Intake Coordinator works at a tax site operated by Community Tax Aid for low and moderate-income taxpayers.  The Greeter is responsible for opening a tax site, greeting and orienting clients, overseeing the client sign-in sheet, and assisting clients with the completion of the Client Intake Sheet. The Greeter reports to the Site Coordinator.

Principal Job Duties and Responsibilities:
Reception           85%

1. Arrive at tax site prior to opening and prepare it for receiving clients.
2. Ensure that all volunteers sign in at beginning and sign out at end.
3. Greet clients and help them sign in.
4. Explain site process to clients so they know what to expect.
5. Provide clients with intake form and assist them in completing it, if necessary.
6. Screen clients for income guidelines and documentation.
7. Make copies and sort tax forms, as needed.
8. Provide crowd control, as necessary.

Site Administration          15%

1. Assist with compiling site statistics.
2. Keep files and supplies organized and notify the Community Tax Aid office when the site needs additional forms and supplies.
3. Keep computer printers and copiers loaded with paper and change toner as needed.
4. Timely forward attendance sheets and other reports to CTA.

Position Qualifications:

1. Availability Mondays, Tuesdays, from 3:45pm-9:00pm, Thursdays from 12:45pm-5:30pm, Saturdays from 9:15am-5:30pm and/or Sundays from 12:45pm to 5:00pm.  We would like to find one candidate to fill all the hours, but are willing to split the position based on available work hours of strong candidates.   
2. Good people skills; ability to work with a diverse clientele.
3. Positive attitude
4. Strong verbal communication skills
5. A mature, responsible and patient person

Position Classification:  Non-Exempt Temporary/Seasonal.  Position runs from late January through late April.

Location:  The Martin Luther King, Jr. Memorial Library, 901 G Street, NW, Washington, DC 20001

To apply:  Send letter of interest and resume by email to jobopenings@communitytaxaiddc.org, or fax to 202-521-3988